How CleanWins Handles Your Personal Data

When you sign up to CleanWins, we ask for basic identity details: full name, date of birth, email address and residential address. This isn't optional paperwork. UK anti-money-laundering rules require us to confirm who our players are before real-money withdrawals go through, and age verification is how we make sure only players aged 18 and over hold an active account with us.

What We Collect and Why

• Identity data: name, date of birth, address, and government-issued ID when we need to verify an account (usually triggered by a withdrawal request or unusual account activity).
• Payment data: card details, bank transfer references, or crypto wallet addresses used for Bitcoin, Ethereum, Tether and Litecoin deposits and withdrawals. We don't store full card numbers ourselves; our payment processors handle that under their own security standards.
• Contact and support data: any messages you send our live chat or email team, including timestamps and the content of the conversation, so we can pick up where we left off if you contact us again.
• Technical data: IP address, device type, browser version and rough location, mainly used for fraud prevention and to make sure the site displays correctly on your device.
• Play data: game history, stakes, session length and bonus usage, which we use for account management, responsible gambling checks and resolving any dispute over a bet or bonus.

Why Verification Matters

Every UK-facing casino runs identity checks at some stage, and CleanWins is no different. If you're asked for a photo ID, a recent utility bill or a screenshot of your payment method, it's because we're confirming that the person playing is the person who owns the account and the funds. This step protects you as much as it protects us: it stops someone else from accessing your balance and it keeps withdrawal processing straightforward once your details are on file.

Payment Data and Third Parties

We work with payment processors to handle Visa and Mastercard transactions, bank transfers, and crypto deposits. These providers have their own security protocols and, in some cases, their own privacy notices. We share the minimum data needed to process a transaction, such as the amount and a reference number, and we don't sell payment data to advertisers or unrelated third parties.

Cookies and Site Behaviour

CleanWins uses cookies to keep you logged in, remember language and display preferences, and understand which pages and games get the most attention. Some cookies are essential for the site to function, such as the ones that keep your session active while you're playing a live dealer round. Others are analytical and help us spot slow-loading pages or broken links. You can control or delete cookies through your browser settings, though blocking essential cookies may stop parts of the site from working properly, including staying logged in.

How Long We Keep Your Data

We retain account and transaction records for as long as your account is active, and for a further period afterwards to meet financial record-keeping obligations that apply to UK-facing gambling businesses. Support chat logs are generally kept for a shorter period, long enough to be useful if a query resurfaces.

Your Rights and How to Reach Us

You can ask to see what personal data we hold about you, request corrections, or ask us to close your account and delete data we're not legally required to keep. To do any of this, contact our support team via live chat or email, available 24/7, and ask specifically for the privacy team. We'll confirm your identity before making changes, for the same security reasons we verify accounts in the first place.

Responsible Gambling and Your Data

Play data also feeds into responsible gambling monitoring: things like session length or deposit frequency can trigger a check-in from our support team, purely so we can point you towards tools like deposit limits or self-exclusion if needed. If gambling stops being fun, GamCare (0808 8020 133, https://www.gamcare.org.uk/) and BeGambleAware (https://www.begambleaware.org/) offer free, confidential support and are worth knowing about regardless of which casino you play at.

For more on how we protect and process payment details specifically, see Payments. Full account and bonus rules sit on our Terms and Conditions page, and tools for managing your play are covered on Responsible Gaming. Ready to get started? Register here.