Climb the CleanWins VIP Club Ladder

Four Tiers Built Around Real Play

CleanWins tracks activity automatically once you register and start playing across slots, table games and live dealer rooms. There's no separate sign-up form for the VIP Club and no extra deposit required to join it. Every real-money player starts at the entry tier and moves up as their play history builds, based on frequency and stakes rather than a lucky run on a single spin.

• Bronze: the starting tier for every new player, with standard withdrawal times and full access to live chat.
• Silver: higher deposit and withdrawal limits, plus priority placement in the live chat queue.
• Gold: faster cashout processing, a wider selection of tailored promotions and a named support contact during UK office hours.
• Diamond: our top tier, with a dedicated account manager, the fastest withdrawal handling we offer and invitations to select live dealer events.

How Progression Works

Movement between tiers is based on consistent play over time rather than one big session. CleanWins reviews activity on a rolling basis, so a quiet month won't automatically drop you down, and a sudden spike in stakes won't fast-track you overnight either. The system credits steady engagement with slots from providers like Pragmatic Play and NetEnt, table games, and Evolution Gaming's live rooms alike, so however you prefer to play, it counts toward your tier.

What Actually Changes at Each Level

Faster Withdrawals, Explained

Cashout speed is the perk players ask about most. Every CleanWins account can withdraw via Visa, Mastercard, bank transfer or major cryptocurrencies including Bitcoin, Ethereum, Tether and Litecoin, and processing gets quicker as you move up the tiers. The exact time still depends on your chosen method and, for card and bank transfers, on your own bank's processing windows. See Payments for the full breakdown of methods and typical timeframes at each stage.

A Human Point of Contact

From Gold upwards, players get a named contact rather than a queue number. That means fewer repeated explanations if you need help with a withdrawal, a game issue or a question about a promotion. Diamond members work with a dedicated account manager who knows their play history and can flag relevant offers directly, always with full written terms attached rather than a verbal promise.

Play Within Your Limits, Whatever Your Tier

Faster withdrawals and extra attention are meant to make good play more comfortable, not to encourage bigger stakes than you're happy with. CleanWins sets deposit limits, reality checks and self-exclusion tools on every account regardless of VIP tier. If gambling stops feeling fun, GamCare (0808 8020 133, https://www.gamcare.org.uk/) and BeGambleAware (https://www.begambleaware.org/) offer free, confidential support. You must be 18 or over to hold a CleanWins account.

Related Pages

Want the bigger picture before you climb the ladder? Read about the Welcome Bonus, browse current Promotions, check Payment Methods and Cashout Times, or head straight to Register to start building your play history.

Tier Reviews and Staying Current

We check activity on a rolling basis rather than a fixed calendar date, looking at deposits and real-money play across the previous quarter. If your pattern changes, so does your tier, up or down. There's no penalty for a quieter month; we simply recalculate at the next review point using your most recent activity.

Checking Your Progress

Your tier and rough progress toward the next one sit inside your account dashboard, not buried in an email thread. If the numbers look off, our support team can pull up the detail while you're logged in.

Birthday and Seasonal Touches

Silver and above can expect the occasional birthday spin pack or a seasonal extra tied to UK holidays like Boxing Day or the FA Cup final weekend. These are separate from your main welcome offer and always carry their own T&Cs apply notice at the time they're issued.