The Rules Behind CleanWins

By registering an account with CleanWins you agree to the terms set out on this page. These general terms cover who can play, how we verify identity, how payments are handled and what happens if any of these rules are broken. They apply to every player on the site, regardless of which games you choose or which promotions you claim.

Eligibility to play

You must be at least 18 years old to open a CleanWins account. This is a hard minimum with no exceptions, and it applies whether you are depositing by card, bank transfer or cryptocurrency. We reserve the right to ask for proof of age at any point, and any account found to belong to a player under 18 will be closed immediately, with deposits returned and any winnings voided.

You are also responsible for checking that online gambling is legal for you to take part in from your location. CleanWins is built for UK players, and if you are accessing the site from outside the UK you should check local rules before you register.

One account per player

Each player may hold one CleanWins account. Duplicate accounts, whether opened under a different email address, name spelling or household member, may be merged, suspended or closed. If you have registered by mistake or need help consolidating an old account, our support team can assist through live chat or email.

Account verification (KYC)

Before your first withdrawal, and at other points we consider necessary, we will ask you to verify your identity. This is standard practice across UK-facing online casinos and protects both you and us against fraud. Verification typically involves:

• A government-issued photo ID, such as a passport or driving licence
• Proof of address dated within the last three months, such as a utility bill or bank statement
• Proof of payment method, such as a photo of the card used to deposit or a screenshot confirming ownership of a crypto wallet
• Additional source-of-funds documents if your deposit or withdrawal pattern requires it

Withdrawals are paused until verification is complete. Uploading clear, unedited documents the first time you are asked speeds this up considerably. Support can tell you exactly what is missing if a document is rejected.

Deposits and withdrawals

CleanWins accepts Visa, Mastercard, bank transfer and major cryptocurrencies including Bitcoin, Ethereum, Tether and Litecoin. All balances, bonuses and transaction limits on the site are shown in GBP. Withdrawals are generally sent back to the method you used to deposit; if that is not possible for a particular payment type, our support team will confirm an alternative before processing your request.

We run standard checks on withdrawal requests, which can include confirming your identity, reviewing account activity and checking that any active bonus terms have been met. This is normal for any regulated payment process and is not a sign that anything has gone wrong with your account.

Fair play and account restrictions

We expect every player to use one account, play games as intended and provide accurate information when registering or verifying. We reserve the right to restrict, suspend or close an account, and to void bets or bonus winnings, where we find evidence of bonus abuse, use of banned techniques such as bots or scripts, collusion between players, or the use of false identity documents.

If your account is restricted, we will explain why through your registered email or via support, and where relevant we will explain how any deposited funds not connected to the issue can be returned to you.

Responsible gambling and self-exclusion

You can set deposit limits, session reminders or take a break from your account through the tools described on our responsible gaming page. If you feel your play is becoming a problem, GamCare (0808 8020 133, https://www.gamcare.org.uk/) and BeGambleAware (https://www.begambleaware.org/) offer free, confidential support to anyone in the UK, whether or not you play with us.

Changes to these terms

We may update these terms from time to time, for example to reflect new payment methods or regulatory guidance. Where a change materially affects how your account works, we will aim to give notice through the site or by email before it takes effect. Continuing to use your account after an update means you accept the revised terms.

Legal entity and licensing

Related pages

For the specifics that sit alongside these general terms, see the Bonus page for wagering rules, Payments for deposit and withdrawal times, and Responsible Gaming for account controls and support links. Ready to open an account? Head to Register to get started.