Responsible Gaming Tools at CleanWins

Every account at CleanWins requires the player to be 18 or over. We check age and identity during registration and again before any withdrawal is processed. This is not a formality, it is the baseline for a safe casino experience and we will suspend any account where age cannot be confirmed.

Setting Deposit and Loss Limits

You can cap how much money enters your CleanWins account over a day, a week or a month. Once a limit is set, it applies immediately and cannot be raised on the spot, there is a short cooling-off period before any increase takes effect. This delay is deliberate: it stops a limit change being made in the heat of a losing session.

• Deposit limits: daily, weekly or monthly caps on how much you can add to your balance in GBP
• Loss limits: a ceiling on net losses across a set period, once hit, further real-money play pauses
• Wager limits: a cap on total stake amount, useful if you play high-frequency slots or live tables
• Session reminders: pop-up notices after a set time logged in, so a quick spin doesn't turn into an all-nighter

To adjust any of these, go to your account settings and select the limits panel, or contact support and they will apply the change for you. Lowering a limit is instant. Raising one is not.

Timeouts and Self-Exclusion

If you need a short break, a timeout locks your account for a set number of days, typically anywhere from 24 hours up to 30 days, during which you cannot log in or deposit. This is reversible only by waiting out the period, not by contacting support early.

For a longer break, self-exclusion closes your CleanWins account for six months, one year or longer, depending on what you choose. During self-exclusion we will not send you marketing emails, bonus offers or promotional texts. Any pending balance is settled according to our terms, and reactivation after the period ends is not automatic, it involves a separate request and a cooling-off conversation with our support team to confirm you want to return.

Spotting the Warning Signs

Problem gambling rarely announces itself all at once. Common early signs include chasing losses with bigger stakes, spending longer sessions than planned, borrowing money to deposit, or feeling irritable when you try to stop. None of these are moral failings, they are signals worth acting on early rather than waiting for things to get harder to manage.

Independent Support Organisations

CleanWins is not a substitute for professional support, and we would rather you use free, independent services than struggle alone. GamCare offers confidential advice by phone on 0808 8020 133 and online at https://www.gamcare.org.uk/, including live chat and a self-assessment tool if you are not sure whether your play has become a problem. BeGambleAware provides information, support and links to treatment providers at https://www.begambleaware.org/, and is a good starting point if you want to understand the wider picture before deciding what to do next.

Both organisations are independent of CleanWins. They do not report back to us, and contacting them will never affect your account status unless you specifically ask us to act on their advice, for example by requesting a self-exclusion.

A Note on Budgeting

A simple habit that helps many players: decide your GBP budget for the week before you log in, not during a session. Treat it the same way you would a cinema ticket or a takeaway, money spent on entertainment, not an investment you expect back. If a deposit ever feels like it needs to happen to fix a previous loss, that is the moment to use a limit or a timeout rather than push through.

Related pages: read about our Bonus terms before opting in, check Payment Methods and Cashout Times for how deposits and withdrawals in GBP work, or visit About CleanWins for more on how we operate. Ready to set your own limits from day one? Register here and configure your account preferences as soon as you sign up.